Privacy Policy
General terms and conditions
Legge 38/2006
Guest information
Policy Voucher COVID-19
Information for communication and marketing activities
Policy Voucher for Covid-19 - Birkelt Village
Last update: 25 January 2022Your safety is our first priority.. We’ll be there for you, with the same passion as always.
Dear Guest, We are all aware of the uncertainty worldwide, but we can reassure you that we are monitoring events very closely and are adopting the guidelines of both local and international health authorities so that we are ready to deal with the current situation. All our sites are taking every precaution to ensure a safe, secure and sanitised environment for you and your family. Anyone planning to spend their holiday with us deserves the same level of service and attention that they have come to expect from us. For this reason, we have introduced a new cancellation policy for your forthcoming reservations (valid for any reservations made from the 15th March 2020), meaning that you can cancel or change your reservation up to a few days before arrival. For more information please see our website birkelt.humancompany.com.
Please find below some answers to frequently asked questions, which we hope you will find useful:
Index
During this difficult period, am I still able to book my next holiday in one of your properties?
My arrival date is approaching – how can I cancel?
I have booked a holiday at Birkelt, but my arrival is after the 24th of June 2020. What should I do?
Can I move the dates of my holiday, and put the deposit already paid towards the new dates, without incurring any extra fees?
Until when can I cancel my reservation without losing the deposit?
If I am unable to use the voucher in 2021, can I give it to someone else?
I haven’t paid the deposit yet, but I would still like to come. Can I wait?
During this difficult period, am I still able to book my next holiday in one of your properties?
Of course – you can either contact the property itself, send an email to the address that you find on the contacts page of our website, or book directly on our website. You can book in full confidence, and we are always available in case you need to make any changes to your booking. We would like to remind you that the opening dates of some properties may be subject to change.
My arrival date is approaching – how can I cancel?
For bookings with arrival dates up to the 24th of June 2020, you can either change the dates or receive a voucher equal to the amount you have already paid, as per legal guidelines. This can be used as part of full payment for a new reservation and is valid for one year from the date of issue. We would like to remind you that any reservations made as part of the Serenity Campaign must be cancelled by the dates specified in the terms and conditions of the campaign.
I have booked a holiday at Birkelt, but my arrival is after the 24th of June 2020. What should I do?
The best thing to do is wait and avoid cancelling your reservation just yet; government regulations and guidelines are constantly changing and may improve as the situation evolves.
Of course we will be glad to help you with any change of dates. In case you should decide to cancel, you will receive a voucher equal to the money you have paid. In case you refuse the voucher, the usual cancellation conditions will apply and part of your deposit may not be refunded.
Can I move the dates of my holiday, and put the deposit already paid towards the new dates, without incurring any extra fees?
Absolutely, you can change the dates of your stay at any time.
Just get in touch with us and we will process the new dates of your booking
Until when can I cancel my reservation without losing the deposit?
For all reservations arriving between the 11th March and 30th September 2020, you can cancel your booking and will receive a voucher equal to the amount already paid, which you can use towards a new booking. The voucher will be valid for one year from the date of issue.
If I am unable to use the voucher in 2021, can I give it to someone else?
The voucher is credited to the recipient only and is not transferable. It cannot be exchanged for a refund nor converted into cash. It may be used only once. The voucher is valid for 12 months after its date of issue and can be used for a new reservation either at the same property or in any other property belonging to the Human Company group for the 2020 or 2021 season. Should the cost of the new reservation be lower than the value of the voucher, the difference cannot be refunded nor can it remain valid as a voucher credit.
We will, nevertheless, assess each request on a case by case basis in order to find the best solution for our guests, and in most cases we should be able to allow the voucher to be used by another family member or friend.
I haven’t paid the deposit yet, but I would still like to come. Can I wait?
Definitely. Get in touch with us and we will be happy to extend your payment deadline for a few weeks.
For more information you can either contact our booking offices via telephone or send an email to the address on the property’s contact page on our website.
We can’t leave without thanking you for your loyalty, and we are keeping all our fingers crossed that the situation improves quickly. We will let you know about any changes and look forward to being able to welcome you soon at one of our properties.
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Services of property
hu Birkelt villageGli ospiti vanno pazzi per...
Water park
Bar
Food & Drink
Sports fields
Entertainment
Excursions
Take away
Food & Drink
- Restaurant
- Pool Bar
- Take away
Equipped bathroom
- Private bathroom in mobile home
- Public bathrooms
Cleaning services
- Laundry - Additional charge
- Weekly housekeeping
Shopping
- Market
- Shop
Pets
- Pets are allowed. Charges may be applicable
Parking
- Free! Free public parking is possible on site (reservation is not needed).
Sport
- Soccer court
- Basketball court
- Tennis court
- Beach volleyball court
Reception services
- Check-in and check-out
- Customer care
- General information about the tours
- Linen rental
- Luggage storage
- Reporting technical problems and maintenance
- Lost property
Languages spoken
- English
- German
- Dutch
- French
Entertainment and family services
- Entertainment
- Mini club (4-10)
- Kids club (11-16)
Internet
- Free! Wi-fi is available from hotspots in the restaurants, near the reception and around the swimming pools
General
- Heated swimming pool with possible coverage
- Outdoor pool
- Children's pool
- Water slide
- Mobile home for disabled guests
Important info
hu Birkelt villageCheck-in
The reception is open every day from 9:00 am to 8:00 pm.
In case of arrival outside the opening hours, the security staff will be at your disposal for check-in.
Check-out
Check-out for all accommodations and pitches by 11:00 am.
In case of late check-out, we kindly ask you to inform us one day in advance.
Children and beds
Children of any age are welcome. To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Age restriction
The minimum age for check-in is 18
Pets
Four-legged friends are allowed in some types of accommodation. Charges may be applicable.
Cards accepted at this hotel
hu Birkelt village accepts VISA, MASTERCARD, MAESTRO, CARTASI, UNIONPAY and ATM CARD and reserves the right to temporarily hold an amount prior to arrival