Frequently asked questions
You'll find the map on the homepage of our website, or by clicking here.
The Village is open from 27 April 2024 to 15 September 2024
You can check in from 4 pm onwards for accommodation and from 15 am for pitches.
If arriving outside of the opening hours, the staff will be there to check you in.
To check-in online before your arrival, follow the wizard at this link: enter the booking number, which you'll find in the confirmation email, and then enter your arrival and departure dates. Fill in your details and then the details of the people who will be travelling with you. On completion of the check-in process, you will receive a confirmation email.
You must leave your accommodation and check out at the reception by 10 a.m. for accommodation and pitches.
If you plan to check out outside the scheduled time, please come to reception the night before to check prices and availability.
Pets are allowed in all our villages, as long as you follow these precautions:
• All animals must comply with veterinary health regulations, as proven by the vaccination booklet;
• All animals must be kept in such a way as not to cause a nuisance or damage to other guests or things in the village;
• Animals of large size or of breeds considered dangerous are allowed only if agreed in advance with management;
• The owner bears full responsibility if the animal causes injury to other people or damage to property;
• Dogs must always be kept on a lead and may not enter the pool area, sports areas, playgrounds or restaurants;
• Booking with pets includes a mandatory final cleaning cost of € 35.00 for stays of up to two nights and of € 70.00 for stays of three nights for all accommodations.
If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.
Yes you can, except during the peak season months and only if the occupation rate allows it. A daily entrance fee is payable (this will vary depending on the time of year).
Entrance to the village is permitted from 10:00 am on the day of arrival, while check-in with the handing over of keys takes place from 3:00 pm for pitches, from 4:00 pm for all accommodation.
Included in your booking you will have:
• bed linen and a set of towels for each guest*;
• access to the water park and all common areas in general
• the use of WiFi;
• the entertainment activities of our hu Team: kids club, junior club, sports tournaments, evening shows and much more.
*change of bed linen and towels is charged extra
For European citizens, all you need is your national ID card. Non-EU citizens need to show their passports - this also applies to children. ID must be presented in the original (neither photos nor copies will be accepted) and the document must be valid.
If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.
To reach the village, we recommend that you check the route on the mobiliteit.lu app.
hu Birkelt village is approximately 28km from the airport and 10km from the nearest railway station.
You can book a taxi at the dedicated car parking at the airport or via www.webtaxi.lu.
You can book your holiday with us:
• on the website birkelt.huopenair.com
• by e-mail via this form
• by calling +352 879040
When booking you will be asked for the period and destination you are interested in.
Depending on your method of contact, we'll check the availability of the requested accommodation and give you a price as soon as possible.
In case of unavailability, we'll offer you alternatives to consider.
You can visit the experience page of our website and choose the one that best suits your needs. Otherwise, once in the Village you can go directly to the infopoint via our web app.
For the deposit you can choose between:
• Credit Card (Visa, Mastercard, Visa Electron)
• Bank transfer
For the balance you can choose between:
• Credit Card (Visa, Mastercard, Visa Electron)
• Bank transfer
We've got the best solutions for your group holiday. Send us an email or fill out the form.
When requesting your booking in the appropriate field, you can express a preferred position for your mobile holiday home, or ask to stay near other family groups.
We remind you that we cannot guarantee a specific location but we will do our best to satisfy all requests.
At the time of booking, you'll need to pay a deposit of 30% of the total cost.
If your arrival date is less than 30 days from the date you're making the booking, we'll ask you to pay for your holiday in full.
Payment of the balance (70% of the total cost of the booking) will be requested within 30 days before you arrive at the village. Payment should be made by cash transfer or credit card.
If your arrival date is less than 30 days from the date you're making the booking, we'll ask you to pay for your holiday in full.
If you decide to cancel your booking, you will be charged the following penalties:
• Flexible mode
• 30% of the total price of the tourist service in the event of cancellation with more than 30 days' notice prior to the check-in date;
• 50% of the total price of the tourist service in the event of cancellation between 29 and 15 days before the check-in date;
• 75% of the total price of the tourist service in the event of cancellation between 14 and 7 days before the check-in date;
• 90% of the total price of the tourist service in the event of cancellation between 6 and 3 days before the check-in date;
• 100% of the total price of the tourist service in the event of cancellation with a notice period of 2 days or less before the check-in date.
• Standard mode
No penalty will be charged to the Customer if they communicate their desire to withdraw up to 24 hours (Standard Tariff) or 30 days (30-day Standard Tariff) before 00:00 hours on the first day indicated in the booking. If the Client withdraws from the contract after this deadline, the Client will be charged a penalty equal to the cost indicated for the first night's stay at the Property and the reservation shall be considered definitively cancelled.
The reservation must be cancelled in writing by sending an email to our booking office via this form.
Once the required deposit has been paid and the booking confirmation has been received, depending on availability you can change the arrival/departure dates at no additional cost, by sending an email to our booking office via this form.
However, please remember that the booking can no longer be changed once the full balance has been paid. If necessary, we will have to apply the cancellation procedure and charge the cancellation fee and then make a new booking for the requested dates.
When booking, you can also reserve the following extra services:
• Pet cleaning
• Baby set (high chair, cot and baby bath)
• Cleaning during the stay
There is an ecotax of € 2.00 per person per night, which must be paid together with the balance. For children between 3 and 11 years of age the ecotax is € 1.00.
They are exempt from payment:
• Guests under 3 years of age
Yes, electricity and gas consumption are included in the price.
Parking is free inside the Village and in the spaces near the mobile homes (if you have a parking pass).
Final cleaning is included for customers who book directly on our website. The accommodation must be left clean, tidy and without rubbish bags.
For guests with physical impairments, we have accommodation with easy access and approved for accessibility.
You'll be provided with a set of linen for each bed and a set of towels per person, consisting of a small face towel and a shower towel.
Bed linen is included in the total price and will be changed weekly on request. Please tell us the exact number of adults and children in your group, so that our staff can prepare the linen before your arrival.
The babyset, which includes a high chair, baby bathtub and cot, can be hired at the time of booking at a cost of €6.00 per day or directly in the village with payment to be made at reception.
In order to guarantee the availability of the set, we recommend that you purchase it when you book online. It is not possible to supply individual items but only the complete set.
If animals are present the extra final cleaning is obligatory and is € 35.00 for stays up to 2 nights, € 70.00 for stays from 3 nights onwards.
If necessary, you can hire extra bedlinen from Reception:
• Additional towel set, apart from the first supply (€ 4.00)
The costs of extra linen sets are as follows:
• Single linen set additional to the first supply (€ 4.00)
• Double linen set additional to the first supply (€ 8.00)
A charcoal barbecue is included in the price of the following accommodations: hu stay Excellence XL, hu stay Premium XL, hu stay Premium.
Extra cleaning is possible on request during your stay, at a cost of 30.00€
Air conditioning is present inside most of our accommodation and also works as a heat pump. The use of air conditioning is free of charge.
Exceptions are some accommodations that do not have air conditioning: hu stay easy L, hu glamp easy, hu stay easy XL
We accept campers and caravans up to maximum length of 8 metres, depending on the availability of large pitches.
With the aim of guaranteeing everyone a peaceful and respectful coexistence within the village, we ask you to take a few minutes to read our rules, which are posted at the entrance of the village and available on various digital channels (website, web app, email, online check-in).
By accessing the village, you automatically accept these rules without reservation.
ON ARRIVAL• All guests - including children - are required to present ID upon arrival, for checking and registration purposes. This is a legal requirement.
• Guests must check the registration document for accuracy, report any discrepancies to Management, and report any changes to her/his party such as the arrival or early departure of members of their group.
• On arrival, each guest will be given an identification wristband, which must be worn for the duration of their stay, shown at the request of one of our staff members and returned on departure.
• The accommodation will be available on the day of arrival from 4.00 pm onwards.
• Late arrival of a maximum of 24 hours is permitted, after which the reservation will be cancelled.
• The management reserves the right of admission, retention and removal.
• On the day of departure, pitches must be vacated by 11.00 am. Mobile homes must be vacated by 10.00 am on the day of departure. For departures after 10.00 am, an additional day’s stay will be charged.
• Guests who leave early will still be charged for all the days of their booking.
• On departure, you must hand your keys, car pass and wristbands at the Reception, and settle any extra payments.
• Minors are only permitted to access the holiday village if they are accompanied by an adult who is legally responsible for them and accepts responsibility for their behaviour towards Management and other guests.
VISITORS• Management may at its discretion allow the entry of day visitors and guests, if compatible with the running of the village.
• Visitors are required to show a valid ID, pay the fee indicated in the “camping price list”.
• A wristband will be provided that must be worn for the duration of the stay in the village.
• Entry is only permitted on foot, and guests must leave the village by 10:00 pm.
• The entry of cars and motorcycles is allowed after registration of the license plate of the vehicle. The car pass delivered on arrival must be displayed on the vehicle in a visible way for the duration of the stay in the village.
• Parking of vehicles is permitted in the spaces indicated by Management. The safety regulations require a maximum speed of 5 km/h (walking pace). Visitors are kindly asked to use their cars only to enter and exit the village.
• Pets are permitted. However, the acceptance of large dogs or breeds considered to be high-risk by the Luxembourgish law are not permitted.
• Dogs must be kept on a lead. Owners are responsible for any damage caused by their pets.
• Pets are strictly forbidden from entering the swimming pool area and all indoor spaces.
• Pitches can only be occupied by a single means of accommodation (Car+Caravan, Car+Tent, Campervan), unless Management has given you permission to put up a small tent. Pitches may not be changed without authorisation from the Management.
• The electricity supply is 220 volts 50hz. The sockets are rated for a power consumption of approximately 1300 / 2200 W for the hu Camp Easy pitches, and 3200 W for the hu Camp Premium pitches. Any attempt to connect more powerful appliances such as cookers, air conditioners or vehicles will shut down the power supply.
• The pitch must be kept perfectly clean and tidy.
• The accommodation units are available from 4.00 pm and must be vacated by 10.00 am on the day of departure.
• Guests are not permitted to remain in the Village after Check-out time.
• No tents, tarpaulins, caravans, fences or other structures may be erected between the units.
• Cars must be parked in the assigned space.
• All units are provided with sheets. Linen will only be changed on request, by contacting the Reception.
• For the sake of the environment, please use the air conditioning only when you are present in the units, with doors and windows closed.
• On departure, the unit must be left clean and tidy, free of rubbish and with clean kitchenware. Otherwise, a cleaning fee will be charged together with the cost of replacing any broken items.
• Any behaviour, activities, games or equipment that may cause disturbance to other guests must be avoided.
• Silence must be observed from 11.00 pm to 7.00 am. During the quiet hours, guests may not enter or leave the Village by car.
• Guests are required to respect the plants and landscaped areas, hygiene and cleanliness of the Village.
• The campsite staff and all guests are obliged to separate waste. Please use the special coloured bins with care and precision.
• The use of unsupervised naked flames (candles, citronella, charcoal, torches etc.) is prohibited.
• Gas or charcoal barbecues are permitted, provided they are positioned at least 1.5 meters away from caravans, tents, verandas, hedges or trees and in an area without any dry vegetation.
• It is not permitted to charge electric cars on the campsite
The management accepts no responsibility for the loss of valuables and/or personal items from the accommodation, vehicles or any other location inside or outside the premises. Guests are obliged to take care of their belongings. The management cannot be held responsible for any theft or damage.
• Subject to its public liability cover, the management is not liable for damage caused by other guests, vandalism, atmospheric events, natural disasters, falling trees, branches or pine cones, fire, insects, epidemics or disease.
• Due to the nature of the Village and its setting, there is natural unevenness in the terrain. Management declines all responsibility for any incident resulting from these circumstances.
• The management may require anyone who does not respect these Regulations to leave the Village.
• Any complaints and grievances must be promptly reported to the reception.
1) Call the SINGLE EMERGENCY NUMBER 112 to contact the ambulance, police, fire brigade or other authorities.
2) Immediately afterwards, NOTIFY RECEPTION on +352 691 866 027 or the NIGHT-TIME SECURITY GUARD on +352 691 303 381, that you have called the emergency services. We need to be informed as soon as possible to coordinate the emergency response!
Reception: +352 691 866 027
Night-time Security Guard: +352 691 303 381
[email protected]
The pools are open every day.
10:00 - 19:00
The Village has 'quiet hours' between 23:00 and 07:00. During these times, guests are not permitted to drive vehicles around the Village, put up or take down tents or cause other disturbances.
You are allowed to stay in the village until 10:00 a.m. on the day of your departure.
If you wish to stay later than 10:00 a.m., you can make a request at reception when you check out, and, if available, you will be able to use all the facilities until the evening, subject to payment of the daily entrance fee.
You will have to leave your accommodation and check out at reception by 10:00 am.
If you plan to check out outside the scheduled time, please come to reception the night before to check prices and availability.
Yes, within the village you will find a beach volleyball court, a multi-activity court, table tennis tables, an indoor and outdoor playground. The water park is equipped with 2 slides.
In the village you will find many activities to meet the needs of each guest: sports tournaments, group dances, fitness, music, creative games for the little ones.
Children under the age of 4 can only participate if a parent or responsible adult is present.
All animation activities are included in your stay. Find out more in our dedicated section.
There is no baby sitting service at the Village, but our entertainment team offers activities for children from 4 years of age.
No, sunbeds in the pool cannot be reserved. When you leave the water park, don't keep them occupied: take your towels away and help us give those who come after you a good experience too.
To check out, you need to report to Reception by 10 am and click on the "Checkout" button on the totem, then wait to be called. Once at the counter, you will have to hand in the keys to your accommodation, along with the car pass.
You can pay by debit card at all points of sale.
Parking for 1 vehicle per accommodation is free within the village, in the designated spaces near the mobile homes or in the designated parking spaces, if provided with a pass.
Yes, all services and main areas are accessible.
Wi-Fi is available from hotspots in the restaurants, near Reception and around the swimming pools
For assistance during your stay such as maintenance of the accommodation, additional cleaning in the cottage and extra services, send your request to our dedicated channel: request.
From 09:00 am to 08:00 pm.
• Remember to indicate your name and surname and accommodation number.
• If you have booked with a tour operator, drop by the reception for assistance
• For emergencies (ambulance, police, rescue), call 112 and notify the reception
You can make a complaint through our website by clicking here.
We will reply to you as soon as possible.
Items found inside the accommodation and in the Village will be taken to the Lost and found office at the Reception. Please contact our this email address to report a lost item. If the item is found, you will be contacted and the item will be sent to the address indicated. The cost of dispatch will be paid by the addressee.