Useful info

faq

Village opening dates

20 April 2023 - 18 September 2023

Insurance

Reception opening hours and check-in and check-out times

The reception is open every day.

Low season
09:00 - 12:00, 14:00 - 19:00
High season
09:00 - 20:00

• Check-in for all accommodations from 4:00 pm onwards, from 3:00 pm for pitches.
• Check-out for all accommodations and pitches by 10:00 am.

In case of late check-out, we kindly ask you to inform us one day in advance. In case of arrival outside the opening hours, the security staff will be at your disposal for check-in.

*information being updated*


Online Check-in

The Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!

If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.

If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.


How to get to the village

Due to road works in Larochette we recommend that you follow the route via Mersch to arrive at hu Birkelt Village. This is inevitable for cars with caravans/trailers or motorhomes. We appreciate it very much if the people who come with only a passenger car respond to our request.


Ecotax

There is an ecotax of € 2,00 per person, per night, to be paid together with the balance. For children between 3 and 12 years the ecotax is € 1,00

Who are exempt from payment?
• Guests under 3 years


Reception services

You can contact the reception for the following services:

• Check-in and check-out
• Customer support (including telephone)
• Linen and towel rental
• Luggage storage
• Tourist information
• Sale of stamps
• Bike rental info
• Tour booking


Rental supplements

At the reception, you can rent:
• baby set (6 €)
• additional sets of towels (6 €)
• bed linen (€6 for the single bed and €12 for the double bed)
• coin washer / dryer (6 €)


Water park opening dates

The pools are open every day.

Low season
10:00 - 18:00
High season
09:00 - 19:00

The swimming pool is for the exclusive use of guests.

*information being updated*


Entertainment

Entertainment activities are available every day in the village from 20/04 to 17/09.

For the detailed programme, contact the reception.

*information being updated*


Quiet hours

The quiet hours are between 23:00 and 07:00. During these hours, you can only enter or leave the campsite on foot. You can park your car at the parking area at the entrance of the campsite.


Pet friendly

Four-legged friends are allowed only in some types of accommodation.

In case of presence of an animal, it is compulsory for all accommodation to pay the final cleaning fee of €60. For the pitches, animal access does not entail any charge.


Facilities for the disabled

For people with motor disabilities, there are 5 accommodations with easy access, an equipped bathroom and access ramp.


WI-FI

Guaranteed coverage in public areas.


Sport facilities and play areas

Inside the village, you'll find a beach volleyball court, a multi-activity field, ping pong tables, an indoor playground and outdoor playgrounds. The water park has 2 slides.


​Laundry

Self-service laundry service is available at a cost of € 5.00 per cycle.


Restaurant openings

*information being updated*


Market openings

*information being updated*


Cleaning in the accommodations

End-of-stay cleaning is included in the price for Human Company guests.

If pets stay at the accommodation, an additional end-of-stay cleaning fee of € 60.00 is required.


Info & reservations

+352 87 90 40
[email protected]


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